Receptionist – Front Office at Hilton St Georges Park

About the role

Join the front‑office team at Hilton St Georges Park, delivering a warm welcome and seamless experience for leisure guests, sport teams, and corporate clients. As a Receptionist you will manage check‑in and check‑out, handle guest queries, and support audit procedures.

Key responsibilities

• Provide efficient reception services, including guest check‑in, check‑out and handling of payments.
• Respond to guest inquiries promptly and achieve positive outcomes.
• Maintain accurate audit records and ensure compliance with front‑office procedures.
• Communicate guest feedback and relevant information to the Front Office Manager and Reception Supervisors.
• Promote hotel services and facilities through up‑selling techniques.
• Assist with training and development of night‑team members.

Required profile

• Strong customer‑service orientation with the ability to handle guest queries efficiently.
• Excellent communication skills and attention to detail.
• Ability to work collaboratively within a high‑performing team.
• Willingness to learn hotel product knowledge, room categories, rates and promotions.

Required skills

What we offer

• Hourly rate of £13.00 on a 32‑hour‑per‑week contract.
• Free and healthy meals while on duty.
• Personal development programmes and career progression opportunities.
• Corporate responsibility initiatives and team‑member travel discounts.
• 28 days of holiday (including bank holidays) increasing up to 33 days.
• Discounted dental and health cover, free parking and subsidised taxi scheme.
• Guest Experience Day after successful probation and inclusive team‑member areas.