Remote Customer Service Advisor – Temporary (2 weeks)

About the role

We are seeking friendly and reliable Customer Service Advisors to support our busy team during a short peak period. This remote, temporary position runs from 12 June to 24 June, offering seven 9 am‑6 pm shifts (including possible weekends) with a 1‑hour unpaid lunch.

Key responsibilities

• Handle customer queries via phone and email, following provided scripts and guidelines.
• Use multiple systems simultaneously to locate and update customer information.
• Maintain accurate records and ensure tasks stay organised and on track.
• Escalate issues or seek assistance when necessary.

Required profile

• Confident computer user with the ability to learn new systems quickly.
• Comfortable adhering to scripts and established processes.
• Strong written and verbal communication skills.
• Calm, focused and detail‑oriented in a busy environment.
• Reliable, self‑motivated and previous customer service experience.

Required skills

• Proficiency with standard office software and internet browsers.
• Experience using Zoom for virtual communication.

What we offer

• Hourly pay of £14.80 or £13.45 depending on location (Living Wage).
• Online training materials, videos and guides to get you started quickly.
• Inclusive recruitment process welcoming applicants from all backgrounds.