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Reservation Agent - Hospitality Specialist

Montcalm Collection · London

Nuevo
CDI Onsite Mid 🇬🇧 English
Reservation Management Customer Service Property Management System (PMS) Upselling Hospitality Management Communication Skills

Descripcion del puesto

A propos du poste

Join Montcalm Collection as a Reservation Agent and become a key player in our guest journey. You will play a vital role in ensuring a seamless and positive guest experience from the very first moment of booking, setting the tone for their entire stay with our premium services.

Missions principales

  • Manage and process incoming reservations via telephone, email, and online booking platforms.
  • Provide detailed information regarding room types, amenities, rates, and hotel services to potential guests.
  • Handle booking modifications, cancellations, and special requests with precision and professionalism.
  • Maintain accurate guest profiles and ensure all data is correctly entered into the Property Management System (PMS).
  • Collaborate closely with the front office and sales teams to optimize occupancy and maximize revenue opportunities.
  • Upsell hotel services and premium room categories to enhance the guest experience and increase ADR.

Profil recherché

  • Proven experience in a similar role within the hospitality or luxury service industry.
  • Exceptional communication skills with a warm, professional, and welcoming telephone manner.
  • Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
  • Customer-centric mindset with a passion for delivering high-quality service.
  • Fluency in English is mandatory; additional languages are a significant advantage.

Competences requises

  • Proficiency in Hotel Reservation Systems and Property Management Systems (PMS).
  • Excellent organizational and time-management skills.
  • Strong sales and upselling techniques.
  • High level of computer literacy (Microsoft Office Suite).

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Montcalm Collection.
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Le contrat proposé est un CDI basé à London.

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Publicado hace 15 horas

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Montcalm Collection

London