Resident Lettings Administrator / Resident Contracts Executive

About the role

Join a fast‑growing residential property brand as a Resident Lettings Administrator. You will support the resident journey from pre‑arrival through move‑in and ongoing tenancy administration, working closely with sales and operations to deliver a seamless customer experience.

Key responsibilities

• Conduct tenant referencing and Right‑to‑Rent checks.
• Prepare and issue tenancy agreements and licences.
• Ensure all documentation and payments are completed before resident move‑in.
• Maintain accurate tenancy and CRM records.
• Manage rent schedules and reconcile payments.
• Investigate and resolve payment discrepancies.
• Monitor rental payments and follow up on overdue accounts.
• Support debt‑management processes in line with company procedures.
• Liaise with solicitors, councils and third‑party partners as required.

Required profile

• 6‑18 months experience in lettings, estate agency or residential property administration (or strong administrative, finance or customer‑service background).
• Highly organised with excellent attention to detail.
• Friendly, confident and professional demeanor.
• Strong communicator with excellent interpersonal skills.
• Proactive, motivated and eager to learn.
• Ability to manage multiple priorities in a fast‑paced environment.

Required skills

• Tenant referencing and Right‑to‑Rent checks.
• Tenancy agreement preparation.
• CRM record‑keeping.
• Rent schedule management and payment reconciliation.
• Debt‑management support.

What we offer

• £27,000 basic salary plus a £2,000 bonus.
• Full‑time, Monday‑Friday contract.
• Clear career progression within a market‑leading residential property group.
• Opportunity to develop expertise in residential lettings and tenancy administration.