Senior Consultant – OpenText COTS Application Support

About the role

We are looking for a Senior Consultant to provide L2/L3 support for OpenText Commercial‑Off‑The‑Shelf (COTS) and enterprise applications within an Application Management Services (AMS) environment. The role is based in Stevenage, UK and requires eligibility for BPSS and SC security clearance.

Key responsibilities

• Provide L2 support for OpenText solutions such as Content Server, Extended ECM, Document Management, Archive Center, ApplicationXtender and OpenText Cloud.
• Deliver L2/L3 AMS support across multiple COTS and enterprise applications, ensuring service continuity and SLA adherence.
• Triage, diagnose and resolve incidents, offering work‑arounds when permanent fixes require change.
• Perform root‑cause analysis for recurring or major incidents, maintain known error records and drive preventive actions through problem management.
• Handle service requests covering access, configuration, data updates, application housekeeping and catalogue‑driven fulfilment.
• Coordinate change and release activities, including impact assessment and RFC creation, and collaborate with vendors and third‑party providers.
• Produce and maintain operational documentation.

Required profile

• Eligibility to hold BPSS and SC clearance for Official Sensitive applications.
• Proven experience in L2/L3 support for OpenText products and AMS environments.
• Strong incident, problem and change management capabilities.
• Ability to work onsite in Stevenage and communicate effectively with users and stakeholders.

Required skills

• OpenText Content Server
• OpenText Extended ECM
• OpenText Document Management
• OpenText Archive Center
• OpenText ApplicationXtender
• OpenText Cloud
• ITIL framework

What we offer

• Competitive compensation package including bonus.