Service Coordinator

About the role

SWARCO, a company focused on smart mobility and sustainable transport solutions, is looking for an organised, customer-focused Service Coordinator to join its Evolt Charging team in Hemel Hempstead. The role plans and coordinates field service activities so they run efficiently while keeping customer satisfaction and contractual compliance high.

Key responsibilities

• Schedule planned maintenance, repairs and reactive service visits, and allocate work orders to field service engineers by availability, location and priority
• Coordinate technicians, parts and equipment, and ensure preventative maintenance and RCD testing follow annual schedules
• Act as a key point of contact for customers, keeping them informed of progress and sharing completed service reports
• Manage customer expectations and help achieve contractual SLAs
• Raise, manage and close service tasks in internal and customer systems, update service trackers and confirm parts availability before scheduling work
• Maintain accurate service records and support the wider Service team
• Weekly: add commissioned assets and service agreements to company systems, follow up on third-party suppliers and contractors, review overdue tickets and handle customer-specific admin such as billing

Required profile

• Excellent communication, planning and organisational skills, with proven customer service ability
• Ability to manage competing priorities and deadlines, and to work independently and collaboratively
• Strong attention to detail and good geographical knowledge for efficient scheduling
• Right to live and work in the UK, with a commitment to a long-term permanent role
• Desirable: experience in service coordination, scheduling or customer support, and knowledge of EV charging, utilities or engineering services

Required skills

• Competent use of multiple IT systems and service management platforms
• Familiarity with CRM, ticketing or field service management systems is desirable

What we offer

• Career development and ongoing training within a global organisation
• Hybrid working and flexible arrangements where appropriate
• 25 days holiday plus bank holidays, day off for your birthday, employer contribution pension and Perkbox discounts
• 9-5 business hours with a 30-minute lunch break