Service Director – Transport for London

About the role

FM Conway is seeking a Service Director to lead the Transport for London – HMPF contract. Based at the Beddington Lane depot in Croydon, you will drive growth and operational excellence across the TfL Business Unit, working closely with senior leadership and the client.

Key responsibilities

• Direct and oversee all operations within the TfL HMPF Business Unit, ensuring alignment with strategic objectives and budgets.
• Develop and implement business unit plans, operational strategies, and financial budgets.
• Deliver core works and contractual obligations, including emergency, reactive, and cyclical maintenance across the network.
• Lead and support direct reports and wider teams, fostering collaboration, professional development, and succession planning.
• Maintain strong client relationships and provide high‑quality reporting and performance insight.
• Manage commercial performance to meet revenue, margin, and financial targets.
• Champion health, safety, environmental compliance and sustainable working practices.

Required profile

• Proven experience leading large‑scale term maintenance contracts in complex transport infrastructure.
• Extensive knowledge of highways maintenance and NEC contract frameworks.
• Strong background in safety‑critical, highly regulated environments.
• Excellent stakeholder engagement with local authorities, contractors, and senior leaders.
• Inclusive leadership style that builds trust and encourages collaboration.

Required skills

What we offer

• Permanent, full‑time position with competitive remuneration.
• Opportunity to shape a high‑profile TfL contract.
• Supportive environment focused on professional growth and wellbeing.