Supply Chain Assistant – Customer Orders (Hybrid, London)

About the role

We are seeking a Supply Chain Assistant to join the UK operations of a global premium spirits business. Based in London with a hybrid working model, you will support the customer orders function, ensuring accurate processing and timely delivery.

Key responsibilities

• Process customer orders accurately and efficiently using SAP.
• Coordinate with third‑party logistics providers to achieve on‑time delivery.
• Build and maintain strong relationships with customers and warehouse partners.
• Resolve delivery, stock and supply‑related queries.
• Support forecasting and supply‑planning activities.
• Liaise with finance and operations teams on documentation and billing.
• Monitor customer service levels and address operational issues.
• Assist with wider supply chain administration and continuous‑improvement projects.

Required profile

• Experience in the drinks industry, FMCG, food & beverage or consumer goods is highly desirable.
• Background in customer supply chain, logistics coordination, order management or operations support.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast‑moving environment.
• Effective communication and stakeholder‑management abilities.

Required skills

• Excel
• Microsoft Office
• SAP
• EDI (advantageous)

What we offer

• Hybrid working model with three days in the office.
• Broad exposure across supply chain, logistics and customer operations.
• Potential for contract extension or longer‑term opportunities.
• Opportunity to develop within a globally recognised premium consumer brand.