Telephone Collector

About the role

Credit Style, part of the Bristow & Sutor Group which employs over 450 people across the UK in debt recovery, is hiring a Telephone Collector for its offices just north of Sheffield City Centre. The role involves making and receiving calls with customers to arrange payment of outstanding debts. It is a full-time permanent position with a basic salary of £23,810 per year plus a monthly performance bonus, with earning potential of £30,000+ per year. Shifts run 8am to 8pm Monday to Sunday and 8am to 1pm on weekends.

Key responsibilities

• Make and receive telephone calls from businesses and individuals to recover outstanding debts
• Handle difficult conversations with customers in a sensitive and professional way
• Enter accurate records of conversations and payment agreements into a customer database
• Follow processes and guidelines regarding debt collection
• Work in an open-plan contact centre, achieving personal and team targets
• Enter customer payment details accurately into the systems, getting them right first time

Required profile

• Previous experience in a call centre or credit control role is important
• Clear and confident communication skills, both writing/data entry and over the telephone
• Comfortable working to targets, with earnings linked to achievements
• Willingness to make outgoing calls to customers, including occasionally difficult ones
• Problem-solving ability and quick learning of new systems

Required skills

• Data entry accuracy
• Strong IT skills, with the ability to pick up different technologies and systems quickly

What we offer

• Welcoming working environment and casual smart dress code
• Company pension and colleague discount scheme
• Christmas Savings Scheme and free on-site parking
• Employee Assistance Programme
• Bonus, incentives and performance rewards, plus death in service benefit
• Hybrid working subject to reaching required standards

The role is based in the Sheffield offices (S3 postcode area) and requires attendance at the office as requested. Applicants must complete CCJ/DBS and other background checks before starting. The group is an equal opportunities employer.