Training Officer

About the role

We are looking for a Training Officer to lead onboarding and continuous development for our fast‑growing sales team at Diaspora Insurance. Based in Birmingham, you will shape a training programme that directly influences revenue and customer outcomes for our diaspora‑focused insurance solutions.

Key responsibilities

• Own the full onboarding journey for new sales hires, covering product knowledge, sales process, CRM usage, call etiquette and compliance basics.
• Design, deliver and iterate ongoing training on objection handling, upselling and customer empathy for diaspora audiences.
• Create playbooks, call scripts and bite‑size learning assets that reps can access on demand.
• Run role‑play sessions, call‑shadowing and one‑to‑one coaching to boost performance.
• Partner with sales leadership to identify skill gaps from call recordings, QA scores and sales data.
• Maintain and update training materials as products and processes evolve.
• Measure training impact on ramp time, conversion rates and quality metrics.

Required profile

• Minimum 3 years experience in sales training, sales enablement or sales management, preferably within insurance or financial services.
• Proven ability to deliver live and virtual training to sales teams.
• Strong understanding of consultative selling and objection handling.
• Data‑driven mindset with experience using metrics to improve programmes.
• Excellent communication and presentation skills.
• CIPD or Train‑the‑Trainer certification is a plus but not mandatory.

Required skills

• Designing clear, concise training materials such as slides, scripts and one‑pagers.
• Facilitating engaging live and virtual learning sessions.
• Analyzing sales data to identify training needs.
• Coaching individuals and teams to improve performance.

What we offer

• Salary: £35,000‑£40,000 per annum
• Pension scheme
• Paid annual leave
• Employer funeral insurance scheme