2nd Line Support Engineer (Hybrid) – up to £42k

About the role

We are seeking an experienced 2nd Line Support Engineer to join our growing IT team in London. The role is hybrid, with three days on‑site, and offers the chance to work with a modern Microsoft environment while supporting a range of desktop, infrastructure and cloud technologies.

Key responsibilities

• Provide 2nd line technical support for hardware, software and Microsoft services.
• Troubleshoot Windows 10/11, Microsoft 365 and Active Directory issues.
• Administer user accounts, permissions, Group Policy and Entra ID.
• Support Exchange Online, Teams and SharePoint, and manage devices via Intune.
• Diagnose networking problems including DNS, DHCP, TCP/IP and VPN connectivity.
• Build, image and deploy laptops and desktops.
• Escalate complex incidents while maintaining high customer service standards.
• Contribute to IT projects focused on Microsoft 365, cloud and infrastructure improvements.
• Maintain accurate documentation in the IT service‑management system.

Required profile

• Previous experience in a 2nd line support or similar IT support role.
• Strong communication and stakeholder management abilities.
• Ability to work collaboratively with 1st and 3rd line teams.

Required skills

• Windows 10 and Windows 11 administration.
• Active Directory, Group Policy and Entra ID management.
• Microsoft 365 suite – Exchange Online, Teams, SharePoint.
• Intune or other endpoint management platforms.
• Fundamental networking knowledge – DNS, DHCP, TCP/IP, VPN.
• Hardware troubleshooting, device build and lifecycle management.
• Experience with an ITSM/ticketing system.

What we offer

• Permanent contract with hybrid working (3 days on‑site).
• Competitive salary up to £42,000 per year.
• Opportunities to develop cloud and infrastructure skills, including Azure and PowerShell.
• Supportive team environment and involvement in improvement projects.