Account Manager - Corporate

About the role

Emirates is looking for an Account Manager-Corporate in London to manage a defined mixed portfolio of corporate and special segment clients, with accountability for Emirates' overall sales performance for POS UK. The role builds relationships, develops sales and marketing plans and drives market share and revenue.

Key responsibilities

• Build relationships and implement sales and marketing initiatives with assigned accounts to grow market share and revenue.
• Identify and capitalise on new business opportunities within the portfolio and market segment.
• Negotiate, manage and follow up incentive agreements with corporate and leisure clients, reviewing performance at least quarterly.
• Monitor portfolio sales performance and trends, recommend actions and keep Sales Managers informed of market feedback, competitor activity and profitability risks.
• Maintain client records in Salesforce, including call visits, topics discussed and agreements reached.
• Deliver virtual engagement such as webinars for agency staff and road shows to promote Emirates products and services.
• Promote corporate and leisure products, including special segments (marine, humanitarian, cruise, student, MICE).
• Act as an ambassador at industry functions, trade events, conferences and familiarisation trips, and deliver product and fares training to agents.
• Assess agents for credit risk using tools such as RDOC and the CRM AI app and help mitigate risks.

Required profile

• Education to graduate or 'A' level standard or equivalent.
• Experience in field sales and all aspects of the airline sales environment.
• Ability to source new business and manage high-revenue accounts; strong commercial acumen.
• Valid full driving licence (essential).
• Legal right to live and work in the United Kingdom; the company does not assist with work permits.
• Minimum of 1 year of service with the company or in the current position; lateral transfers may apply at any time.

Required skills

• Salesforce
• Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of reservations, fares and ticketing
• Knowledge of Emirates' products and services
• Ability to maintain and interpret sales data and statistics