Account Manager

About the role

We are seeking a proactive Account Manager to manage a portfolio of public sector customers, including central government, local councils and NHS trusts, for a fast‑growing software provider. The role involves helping clients maximise value from a communications and engagement platform and building lasting relationships.

Key responsibilities

• Serve as the main point of contact for a portfolio of public sector customers, handling service and support requests.
• Build and maintain trusted relationships throughout the contract lifecycle.
• Understand client goals and align platform capabilities to meet their needs.
• Gather and interpret requirements to propose tailored communication solutions.
• Deliver training, onboarding and guidance to ensure successful platform adoption.
• Identify and promote relevant features that add value and drive upsell opportunities.
• Monitor contractual deliverables, report on service performance and resolve issues promptly.
• Collaborate with internal teams to find workarounds or permanent fixes for client‑reported problems.
• Support preparation of responses to pre‑qualification questionnaires and tender invitations.
• Contribute to renewal and upselling efforts through deep client knowledge.

Required profile

• Proven experience in account management, customer success or a similar client‑facing role.
• Experience working with or selling to public sector organisations (government, local authorities, NHS) is a strong advantage.
• Excellent relationship‑building and communication skills.
• Commercial awareness with ability to identify growth and renewal opportunities.
• Highly organised, proactive and able to manage multiple accounts simultaneously.
• Professional and credible manner with high standards of integrity.

Required skills

What we offer

• Competitive basic salary up to £40,000 per year plus commission.
• Office‑based role in Epsom with hybrid working after probation.
• Opportunity to work with a fast‑growing tech company serving the UK public sector.
• Professional development and career growth in a mature, innovative environment.