Account Manager

About the role

Our client is a fast‑growing, private‑equity‑backed supply chain technology business scaling its commercial team. As an Account Manager you will own a portfolio of corporate customers from onboarding through renewal, building long‑term, trust‑based relationships and identifying growth opportunities.

Key responsibilities

• Manage a portfolio of corporate customers, driving retention, usage, and satisfaction.
• Act as the primary day‑to‑day point of contact for assigned accounts.
• Identify and develop new business opportunities within existing accounts.
• Lead the renewal process, including negotiating new terms and pricing.
• Liaise with internal teams (sales, professional services, content, technical) to improve the end‑to‑end customer journey.
• Manage multiple concurrent projects across a range of internal and external stakeholders.
• Represent the business professionally to senior external stakeholders, including C‑suite, VP, and L&D leaders.

Required profile

• At least 2 years’ experience in Account Management, Customer Success, or Sales, managing customers through onboarding, retention, and growth.
• Ambitious with a genuine interest in building a long‑term commercial career in a growing, investor‑backed business.
• Confident communicator with strong presentation skills and natural rapport‑building ability.
• Comfortable working autonomously and taking ownership of your portfolio.
• Strong organisational and time‑management skills, able to juggle competing deadlines.
• Collaborative team player with a can‑do attitude.

Required skills

What we offer

• Clear progression path in a scaling, PE‑backed business with opportunities to move into broader commercial or leadership roles.
• Exposure to global, blue‑chip clients and senior stakeholders.
• Hybrid working with flexibility.
• Supportive, close‑knit team culture.