Account Manager

About the role

The Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Key responsibilities

• Develop an effective understanding of TransPerfect’s services, benefits and competitive advantages.
• Identify prospective customers and organizations to focus on sales activities.
• Generate new client relationships via cold calling, internet research and trade shows.
• Coordinate with Sales Management to qualify, develop and close sales opportunities.
• Promote and educate clients about TransPerfect’s services.
• Provide customer support and manage client expectations in liaison with Production Management.
• Manage pricing and contractual issues by understanding company procedures.
• Learn each client’s industry, business needs and culture to identify new opportunities and deliver high‑level service.

Required profile

• Interest in or experience with strategic business development.
• Ability to build and maintain relationships.
• Superior written and spoken communication skills in English.
• Strong analytical skills for revenue projection and budget monitoring.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Bachelor’s degree or equivalent.
• Capability to multitask in a fast‑paced environment and work with diverse cultures.
• Team‑oriented mindset with problem‑solving orientation and commitment to high service levels.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook