Account Manager

About the role

We are seeking an Account Manager to own and develop an assigned portfolio of client accounts, building strong, long‑term relationships with key stakeholders and driving revenue growth. The role combines account management, customer success, and expansion activities across Flat Rock’s BPO services.

Key responsibilities

• Own and grow a portfolio of client accounts, creating account plans aligned with customer objectives and conducting regular business reviews.
• Act as the primary escalation point, monitor customer health, and lead contract renewals and long‑term partnership planning.
• Identify and develop expansion opportunities, driving cross‑sell and upsell initiatives across Flat Rock’s service offering.
• Build trusted relationships with senior client stakeholders and represent Flat Rock at meetings, workshops and industry events.
• Collaborate with Delivery, Operations, Engineering, Consulting and BPO teams to ensure client success and coordinate internal resources.

Required profile

• Proven experience in account management, customer success or a comparable client‑facing commercial role.
• Demonstrated ability to manage and grow B2B customer relationships, supporting retention and revenue expansion.
• Strong stakeholder management skills with confidence engaging senior decision‑makers.
• Excellent communication, presentation and analytical problem‑solving abilities.
• Desirable experience in offshore/nearshore delivery environments and knowledge of software engineering, cloud, AI or managed services.

Required skills

• HubSpot
• Salesforce