Account Manager – UK & Ireland

About the role

We are looking for a commercially‑minded Account Manager to join our Mid‑Market Account Management team. You will help grow and expand our existing customer base, focusing on strategic account management, customer outcomes and revenue expansion across complex organisations.

Key responsibilities

• Own a dedicated book of business, focusing on land‑and‑expand revenue through cross‑selling and upselling.
• Identify and close expansion opportunities, securing new entities, teams and product capabilities.
• Collaborate with Customer Success to drive revenue while they focus on adoption and retention.
• Build deep relationships with senior finance, procurement and operations stakeholders to uncover whitespace.
• Use MEDDICC or similar frameworks to qualify opportunities and ensure forecast accuracy.
• Present new product features and ROI metrics to pitch additional functionality.
• Create custom proposals and business cases aligned with customer budgeting cycles.

Required profile

• Proven experience in SaaS account management or customer growth with strong expansion revenue track record.
• Solid understanding of value‑based selling, consultative approach and contract negotiations.
• Familiarity with qualification methodologies such as MEDDICC.
• Data‑driven, goal‑oriented with accurate forecasting abilities.
• Fluent English and ability to engage senior stakeholders.

What we offer

• Company‑issued Pleo card for expense‑free spending.
• Catered lunches or lunch allowance.
• Comprehensive private healthcare (options vary by location).
• 25 days holiday plus public holidays.
• Hybrid and fully remote working options.
• Free mental‑health support via MyndUp.
• Paid parental leave.