Administration Assistant – Central Ticket Office

About the role

We are recruiting an Administration Assistant to join the Central Ticket Office of Cumbria Constabulary. This full‑time, temporary position supports the processing of fixed penalties and related correspondence, helping to keep public services running smoothly.

Key responsibilities

• Open, record and scan incoming post using the National Fixed Penalty System and Electronic Document Management System.
• Produce daily prints and verify documents for potential court action.
• Manage enquiries received via the Central Ticket Office email, ensuring timely and professional responses.
• Operate the electronic mailing system and prepare documents for posting.
• Handle payments for transfers to the Fixed Penalty Office and generate correspondence using Microsoft Word.
• Assist with driver admissions processing and check for discrepancies.
• Liaise with police officers and Fixed Penalty Offices to resolve queries while maintaining data protection compliance.

Required profile

• English GCSE (A‑C) or equivalent.
• Relevant clerical or administrative experience.
• Strong time‑management and prioritisation skills.
• Experience in customer‑facing roles, especially within the public sector.
• Ability to handle conflict calmly and assertively.

Required skills

• Microsoft Word
• Microsoft Outlook

What we offer

• Hourly rate of £13.10
• Full‑time schedule: Monday‑Friday, 9 am‑5 pm (37 hours/week)
• Opportunity to contribute to a vital public service handling around 42,000 penalties annually