Administration Assistant – Concierge & Admin Support

About the role

We are seeking a proactive Administration Assistant to provide concierge‑style support and comprehensive back‑office administration for our client‑facing team in Clapham. The role is fully office‑based and reports to the Guest Experience Manager and Head of Operations.

Key responsibilities

• Deliver a top‑tier concierge service to clients throughout the booking journey.
• Handle day‑to‑day administrative tasks, including supplier communication, invoice verification and client payment processing.
• Maintain and update the monthly departures list and create personalised itineraries for each booking.
• Prepare and distribute booking checklists and manage client‑facing email communications.
• Collaborate with suppliers to ensure preferences and details are accurately captured.

Required profile

• Proven experience in administration and operations, preferably within the travel or airline sector.
• Exceptional attention to detail and professional presentation.
• Strong organisational and communication abilities.
• Self‑motivated, hands‑on attitude with a willingness to learn.

Required skills

• Working knowledge of MS Office.

What we offer

• Full‑time, Monday‑Friday schedule (9:00 am‑5:30 pm).
• 28 days annual leave inclusive of bank holidays, increasing with service.
• Additional day off for your birthday and a company pension scheme.
• Continual training and development opportunities.