Administration Assistant – Office Based (Twickenham)

About the role

This full‑time, office‑based position offers a solid entry point into administration. You will support the team by handling customer orders, coordinating shipments and ensuring accurate documentation.

Key responsibilities

• Answer incoming calls and emails from customers placing orders.
• Process orders using the company’s order management system, confirming product availability, pricing and delivery details.
• Liaise with internal departments to guarantee timely fulfilment.
• Maintain accurate customer records and order information.
• Assist with documentation checks and shipment coordination.
• Provide general administrative support, order confirmations and reporting.

Required profile

• Excellent communication and telephone etiquette.
• Strong attention to detail and accuracy.
• Positive, customer‑focused attitude.
• Organised with the ability to manage a busy workload.
• Comfortable using computers and learning new software.

Required skills

What we offer

• Full training and ongoing support.
• Friendly, professional and supportive working environment.
• Long‑term career development opportunities.
• Stable, full‑time office‑based position.