Administration Officer

About the role

The Administration Officer will join a local authority team to manage Council Tax Support applications and provide high‑quality administrative support. This full‑time position requires a proactive, detail‑oriented individual who can handle a varied workload in a fast‑paced environment.

Key responsibilities

• Review Council Tax Support applications using the Civica Open Revenues system.
• Update customer accounts and income details in Civica and DWP Searchlight.
• Prioritise higher‑risk, higher‑value, and older cases during reviews.
• Handle customer enquiries via email, telephone and face‑to‑face.
• Maintain accurate records and ensure compliance with GDPR and local authority guidelines.

Required profile

• Proven experience delivering excellent customer service.
• Ability to work with confidential information and perform quality checks.
• Methodical approach with high attention to detail.
• Strong communication skills and professional demeanor.

Required skills

• Excel
• Civica
• DWP Searchlight system

What we offer

• Competitive hourly rate of £12.75.
• On‑site work with a transition to hybrid after training.
• Opportunity to develop expertise in local authority administration.