Administrative Officer – Auditory Implant Service

About the role

Join the University of Southampton Auditory Implant Service as an Administrative Officer, supporting the delivery of specialist assessment, surgery and lifelong care for cochlear and auditory implant patients. You will work closely with the clinic operational team, clinical staff and external partners to ensure smooth patient pathways.

Key responsibilities

• Perform a range of administrative and customer‑service tasks, including occasional patient‑facing reception cover.
• Maintain service continuity by flexibly covering duties and using specialised systems, processes and equipment.
• Process and resolve enquiries from patients, carers, hospitals and other stakeholders using the Patient Administration System and NHS Supply Chain.
• Manipulate, analyse and evaluate standard information or data to support the patient pathway.
• Collaborate and communicate effectively with the multidisciplinary team.

Required profile

• Relevant experience in an administrative or customer‑support role, preferably within a healthcare or clinical environment.
• Excellent communication skills with the ability to prioritise a busy workload.
• Strong attention to detail, accurate record keeping and strict confidentiality of patient data.
• Team‑oriented with the ability to thrive in a busy, noisy environment.
• Successful DBS check at Standard level (to be carried out by the University).

Required skills

• Proficiency with a Patient Administration System.
• Familiarity with NHS Supply Chain processes.

What we offer

• Generous holiday allowance plus additional university closure days.
• Flexible working arrangements.
• Commitment to equality, diversity and inclusion.