Operations Support Administrator

About the role

The Operations Support Administrator provides essential administrative assistance to Hilton‑Baird Collection Services and the wider Hilton‑Baird Group. Working closely with the collections team, you will help maintain high standards of quality, efficiency and data accuracy.

Key responsibilities

• Enter and transpose data from source formats into Excel spreadsheets.
• Load collection instructions onto the Saleslogix platform.
• File and retrieve paperwork as required.
• Answer and screen telephone calls, resolving queries promptly.
• Support the collections team with day‑to‑day administrative tasks.
• Assist with special projects and any additional duties as needed.

Required profile

• Excellent communication skills and a professional telephone manner.
• Education to GCSE level or higher; business or professional qualifications are a plus.
• High attention to detail and strong organisational abilities.
• Proven team player with solid interpersonal skills.
• Self‑motivated, punctual and reliable.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Outlook.
• Experience with Sage or a similar accounting system.
• Familiarity with the Saleslogix collections platform.