Aftersales Customer Service Agent – Travel

About the role

Join a well‑known travel company in North London as an Aftersales Customer Service Agent. You will handle post‑booking enquiries, ensuring travellers receive prompt and professional support.

Key responsibilities

• Answer inbound calls and emails courteously, adhering to departmental standards.
• Process reservation amendments, cancellations, upgrades, route changes, name changes, refunds, and seat/meal requests.
• Modify hotel, car hire, and transfer bookings as required.
• Handle visa ETA’s, API’s, and mobility forms within set timeframes.
• Meet performance targets while delivering efficient customer care.

Required profile

• Previous experience in the travel industry, preferably in sales, customer service, or administration.
• Ability to make decisions under pressure.
• Comfortable working in a busy, target‑driven environment.

Required skills

• Proficiency with GDS – specifically Galileo.
• Strong knowledge of Microsoft Outlook, Word and Excel.
• General computer literacy across multiple applications.

What we offer

• Salary up to £28,000 plus commission (up to £5,000) and benefits.
• One in three Saturdays worked, with a weekday day‑off.
• Full‑time, on‑site role in South East England.