Aftersales Manager – Automotive Service Leader

About the role

This is a senior leadership position within a fast‑growing automotive business. You will own the performance of the Service Department, driving both customer satisfaction and commercial results.

Key responsibilities

• Lead day‑to‑day operations of the Service Department, ensuring high‑quality service delivery.
• Manage workshop productivity, utilisation and profitability through performance metrics.
• Coach, mentor and develop technicians, service advisors, parts staff and support personnel.
• Monitor financial performance, budgets and key performance indicators.
• Ensure compliance with manufacturer standards, company policies and industry regulations.
• Foster an inclusive, high‑performing culture that encourages engagement and growth.

Required profile

• Proven experience as an Aftersales Manager, Service Manager or senior aftersales leader.
• Strong operational expertise in a busy automotive service environment.
• Demonstrated ability to lead large, multi‑disciplinary teams.
• Track record of delivering excellent customer experiences and meeting financial targets.

Required skills

What we offer

• Basic salary up to £55,000 (DOE) with OTE up to £75,000.
• Company car.
• 25 days annual leave plus bank holidays, increasing with service.
• Pension and life assurance.
• Exclusive retail, lifestyle and vehicle discounts.