Application Support Analyst

About the role

Talan is recruiting an IT Application Support Analyst for the London-based CIT Business Support Team, part of the Commodities-Indexed Transactions Group (CIT). CIT provides liquidity and market-making services across commodity markets, including metals, oil, power, gas, coal, emissions and agricultural commodities. The team works on the trading floor alongside the CIT Core Development Team and provides front-to-back production support for the CIT platform. The post is full-time and on-site five days a week.

Key responsibilities

• Support the global commodities in-house platform covering pricing, risk management, market data sharing, P&L reporting, settlements, physical scheduling, trade confirmations and regulatory reporting.
• Monitor the system proactively, configure it and analyse and resolve production support technical and functional issues.
• Answer questions from traders, marketers, risk managers and middle office, and keep them informed of system issues and changes.
• Log incidents and advise the core development team on required bug fixes and enhancements.
• Take part in the first-line support rota, including an early shift for overnight batch issues and an on-call system for overnight and weekend support.
• Work on release management.

Required profile

• Strong problem-solving and communication skills.
• Ability to pick up diverse product and process knowledge while working directly with trading, sales, middle office, back office, confirmations, market risk and accounting teams.
• Knowledge of front-to-back processes; knowledge of commodities, P&L and pricing is a plus.

Required skills

• Intermediate relational database and SQL skills.
• Windows infrastructure and servers (essential).
• Good knowledge of scripting languages such as PowerShell and the Windows environment.
• Python or other programming skills.