Application Technical Support Engineer

About the role

Bright Software Group is looking for an Application Technical Support Engineer to act as the technical bridge between Customer Success and Engineering. You will troubleshoot customer‑reported issues, build internal tools and help integrate AI solutions, working in a fast‑paced environment where no two days are the same.

Key responsibilities

• Act as the primary technical point of contact for Customer Success, translating between customer‑facing and engineering teams.
• Debug and replicate customer‑reported issues, write SQL queries and build reports for internal and customer use.
• Build and maintain internal tools (currently Retool) and support integrations across platforms such as Vitally, Zapier and Sentry.
• Explore and embed AI tools into day‑to‑day support workflows to improve efficiency.

Required profile

• At least two years of professional experience in technical support, application support or a comparable hybrid role.
• Strong SQL skills with the ability to write and interpret queries independently.
• Excellent troubleshooting and problem‑solving abilities, comfortable working through ambiguity.
• Right to live and work in the UK.

Required skills

• SQL
• PostgreSQL (desired)
• Retool or similar low‑code internal tooling platforms
• Integration tools such as Vitally, Zapier, Sentry
• Python scripting or automation (desired)