Applied AI Process Consultant

About the role

Accenture's Process & Work Excellence team is looking for a mid-level, full-time Applied AI Process Consultant in London. You will assess trends and forces shaping your industry or function, design future-state processes and build the supporting materials that help senior practitioners shape transformation recommendations. You will develop expertise in your domain and a point of view on how AI and automation can change how it operates, applying AX Design principles for how AI agents fit into redesigned processes.

Key responsibilities

• Use AI tools across all tasks, including building and validating analytical frameworks such as trend analyses, benchmarking outputs and change-impact assessments, and applying GenAI and LLM tools to accelerate insight synthesis and workflow documentation.
• Develop working knowledge of RAG architecture so you can contribute to AI-integrated process design discussions.
• Design insight outputs and process documentation with an information and UX design mindset, tailored to stakeholders.
• Apply responsible design standards: validate for bias and explainability, define where human-in-the-loop oversight is needed, and specify escalation triggers and handoff points.
• Produce trend and forces assessments and benchmarking analyses for your assigned industry or function.
• Design future-state process specifications covering AI integration points, operating model changes, human-machine interaction requirements and workforce adoption approaches.
• Analyse data, review and improve domain-specific reinvention designs and playbooks, and contribute to the reference library.

Required profile

• Bachelor's degree or equivalent.
• Experience in process excellence, process redesign or management consulting.
• Experience producing trend analyses, benchmarking outputs or change-impact assessments.
• Previous use of AI-assisted analytics, visualization or benchmarking tools, and experience integrating AI into business process design.
• Project delivery in a consulting environment or domain experience in at least one industry (e.g. banking, insurance, software, health, energy).
• Ability to analyse data and turn findings into structured recommendations.

Preferred qualification

• Familiarity with process mapping or modelling tools.
• Strong analytical skills and client-facing consulting experience.
• Fluent, independent use of AI tools, including building agents, and embedding AI design principles into process specifications.
• Demonstrated continuous learning with emerging AI tools.