AskIT Support Engineer (Desktop Support)

About the role

Mitsubishi UFJ Financial Group (MUFG) is hiring an AskIT Support Engineer in London, within Client Services of Digital Engineering Services. The role provides face-to-face technical support for end users, resolving hardware, software and Microsoft 365 issues, supporting device lifecycle activities and delivering a good end-user experience across office locations. It has zero direct reports.

Key responsibilities

• Act as the primary onsite point of contact for in-person IT help, handling escalations from the offsite Service Desk
• Set up desks, install and test peripherals, and move and store equipment during office moves and offboarding
• Log and resolve incidents and service requests in the ticketing system according to SLAs, and document troubleshooting steps
• Support mobile devices, including setup, enrolment, security policies and troubleshooting
• Help with user accounts, passwords, access requests and onboarding/offboarding
• Provide onsite support for meeting rooms and AV equipment, including Microsoft Teams
• Share user feedback and recurring issues with leadership and the Service Desk, and contribute to knowledge base and process improvements
• Follow IT policies and ITIL-aligned processes, keep workspaces and asset inventories tidy, and support special projects and EMEA branch offices as required

Required profile

• Degree in IT or related discipline, or equivalent experience
• 3-5 years in an IT support, Service Desk, Help Desk or Desktop Support role
• Experience with Microsoft 365, Windows, mobile devices and ITSM/ticketing tools
• Desirable: onsite walk-up support experience, endpoint management exposure, knowledge articles and user-facing documentation

Required skills

• Strong Windows and basic networking knowledge (Wi-Fi, VPN, TCP/IP, DHCP)
• Good working knowledge of Microsoft 365
• Desirable: Active Directory, Microsoft Entra ID, Intune, SCCM, Ivanti EPM
• Customer service, communication and problem-solving skills