Assistant Branch Manager

About the role

We are seeking an enthusiastic Assistant Branch Manager to support the day‑to‑day operations of our Eastleigh branch. Working closely with the Branch Manager, you will help ensure smooth customer interactions, efficient stock handling and overall branch performance in a fast‑moving trade environment.

Key responsibilities

• Assist the Branch Manager in maintaining efficient branch operations.
• Handle customer enquiries, process sales orders and manage telephone and email communications.
• Support stock control activities, including checking deliveries against notes and assisting with loading and unloading.
• Maintain high standards of customer service both in‑person and over the phone.
• Coordinate order processing using the company’s order management system.

Required profile

• Previous supervisory, sales or administrative experience.
• Background in construction, builders merchants, garage doors, home improvements or related trade sectors.
• Strong organisational abilities and the capacity to manage multiple tasks.
• Confident communication with customers, suppliers and colleagues.

Required skills

• Proficiency with Microsoft Office.
• Experience using order management systems.