Assistant Credit Controller

About the role

Working closely with the Senior Credit Controller, the Assistant Credit Controller provides high‑quality operational and administrative support to ensure efficient credit control and cash collection across the group’s business units.

Key responsibilities

• Bank all daily incoming client payments into the central finance system accurately.
• Set up new customer accounts, perform credit checks and maintain account records.
• Contact customers by phone and email to chase overdue payments, maintaining a professional yet firm approach.
• Process incoming checks, arrange Direct Debit payments and keep credit note spreadsheets up to date.
• Issue regular statements, payment reminders and copy invoices to client finance teams.
• Investigate and resolve client financial queries, liaising with internal teams for supporting data.
• Answer team phone calls and emails, and assist the Senior Credit Controller with complex reconciliations or disputes.

Required profile

• Proven experience in credit control or sales ledger functions.
• GCSE (or equivalent) in English and Mathematics.
• Strong numerical aptitude, highly organised with keen attention to detail.
• Excellent written and verbal communication skills.
• Solid knowledge of PC systems and standard business software, especially Microsoft Office and Excel.
• Ability to prioritise tasks, manage multiple queries and meet tight monthly deadlines.

Required skills

• Credit control processes
• Microsoft Office
• Excel

What we offer

• Full training and clear career development pathways.
• 22+ days annual leave plus bank holidays.
• Company pension scheme and sick pay.
• Free eye test every two years.
• Access to Kinhub wellbeing and financial support.
• Discounts through Reward Gateway.