Assistant Restaurant Manager

About the role

Relais & Châteaux at Thornbury Castle is looking for an Assistant Restaurant Manager to join its Food & Beverage team. The job is full time, permanent and 40 hours per week, mainly evening shifts, with weekend availability. You will support the Food and Beverage Operations Manager in running breakfast, afternoon tea, dinner and functions up to 80 people, and take responsibility for all F&B operations in their absence.

Key responsibilities

• Support the F&B Operations Manager and ensure operation procedures are maintained to Relais & Châteaux / Rosette standards
• Answer menu and drinks queries, suggest alternatives, and handle guest requirements and food allergies
• Handle guest queries and complaints professionally, calmly and positively
• Follow Health and Safety and Food Safety procedures
• Help with rotas, recruitment and staff management, and supervise work at all levels
• Train new and existing staff on hotel standards and procedures
• Ensure financial and HR procedures are in place and maintained

Required profile

• Eligible to work in the UK; no visa sponsorship required
• Previous experience in a Relais & Châteaux property or an AA Rosette-awarded restaurant is highly desirable
• Service experience at 2/3 rosette level
• Strong knowledge of classic cocktails, wines and spirits, with a relevant professional qualification preferred
• Professional appearance, excellent communication skills, calm under pressure and a genuine passion for hospitality

What we offer

• Salary of 30,000 per year plus a share of the service charge and tips (about 2-3K per year)
• 28 days holiday including bank holidays, an extra paid day off on your birthday and a complimentary stay after passing probation
• Training programmes and staff and family rates on accommodation
• Uniform and meals provided while on duty, and free parking