Associate Director, Client Services - Medical Communications

About the role

IQVIA Medical Communications is looking for an Associate Director, Client Services to drive growth, quality and customer relationships across account(s) in its global business. Reporting to the Director, Client Services, the role manages, grows and delivers quality for selected key accounts through a team of Account Handlers. The team is based in Reading.

Key responsibilities

• Growth: own the financial performance of accounts, including growth, revenue and profitability targets and accurate forecasting; design and run Account Growth Plans with the Head of Practice; work with Business Development to embed account growth objectives in wider IQVIA account plans
• Cross-sell opportunities across clinical study support and Medical Affairs Communications, and ensure accurate invoicing, revenue recognition and project close-out
• Support strategic pricing initiatives so IMC services are included in IQVIA pricing tools and core solutions
• Act as a senior client and sponsor partner, handle challenging negotiations, and lead business development proposals and pitch/bid defence
• Maintain knowledge of the therapeutic landscape of client accounts and studies, and build an external presence at conferences and site training meetings
• Protect IMC services in study proposals, budgets and contracts with other business development teams
• Lead the account team to high-quality strategies and programmes, escalate delivery issues, champion process optimisation and own customer satisfaction
• Manage internal stakeholder relationships, build an internal reputation as a subject matter expert, and collaborate with Account Management, Customer Excellence and delivery teams
• Line manage and mentor the Account Management team, supporting resource planning and team development