Backend Engineer (Go) - Customer Support

About the role

Deliveroo, now part of DoorDash, is looking for a Backend Engineer (Go) to join its Support Engineering group in London. The team builds high-performance admin applications and core operational tools for customer, courier and merchant support, including an in-house chat platform handling around 5 million conversations per month. You will build scalable, low-latency systems that power these tools.

Key responsibilities

• Build and maintain high-throughput backend services using Go.
• Collaborate with product managers, designers and frontend developers to ship features for internal support agents worldwide.
• Design systems that are scalable, resilient and easy to maintain.
• Contribute to architectural discussions and technical decisions.
• Write well-tested code and help maintain high code quality standards.

Required profile

• 3+ years of professional software engineering experience, with a track record of building and scaling complex systems.
• Production experience in Golang and an interest in strong engineering practices.
• Previous on-call experience and a pragmatic approach to reliability and incident management.

Required skills

• Strong hands-on experience with SQL and NoSQL databases, especially Cassandra.
• Solid understanding of low-latency, high-throughput distributed systems.
• Nice to have: Node.js or other backend languages, and familiarity with AWS, GCP and event-driven architectures.

What we offer

• Benefits vary by country, including healthcare, well-being, parental leave, pensions and generous annual leave.
• A commitment to diversity, equity and inclusion, with reasonable adjustments available for applicants with disabilities.