Brand Representative - Hollister, Westquay

About the role

Abercrombie & Fitch Co. is hiring a Brand Representative for its Hollister store at Westquay in Southampton. Brand Representatives bring the store experience to life by engaging customers with care, representing the brand authentically and helping create a welcoming environment for everyone.

Key responsibilities

• Customer experience: welcome and attend to all customers, anticipate their needs, start conversations naturally and offer product support and styling advice across categories.
• Sales floor maintenance: help with product replenishment and keep the store clean, organised and visually consistent, including folding, hanging and sizing.
• Cash wrap operations: process purchases, returns and exchanges accurately and efficiently while keeping the checkout experience friendly.
• Online orders: support Save the Sale orders, In-Store Pick-Up and ship-from-store orders so customers get a seamless omni-channel experience.

Required profile

• Ability to create a welcoming and inclusive customer experience.
• Comfortable working in a dynamic environment, balancing customer engagement with operational tasks.
• Strong organisational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What we offer

• Starting pay of 10.85 GBP per hour.
• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement and training and development.
• Opportunity to become a Brand Affiliate.

Job offers may be conditional on completing the required work visa formalities. The company is an equal opportunity employer.