Broker Support Administrator

About the role

We are looking for a Broker Support Administrator to join our specialist insurance and broking team in Cheltenham. This role offers a strong entry point into the sector, combining office and home working in a hybrid model.

Key responsibilities

• Manage a high‑volume quote log, processing 10‑20 quotes per day.
• Prepare and issue quotes and policy documentation.
• Handle incoming client enquiries and provide timely, accurate responses.
• Support clients through the process of securing appropriate cover.
• Maintain accurate records and ensure compliance with documentation standards.
• Collaborate with internal teams to deliver efficient service.
• Communicate with clients by phone and email.

Required profile

• Strong attention to detail and high level of accuracy.
• Confident written and verbal communication skills.
• Ability to work independently in a fast‑paced environment.
• Proactive, self‑motivated with strong organisational abilities.
• Problem‑solving mindset and willingness to take initiative.
• Professional and personable approach when dealing with clients.

Required skills

What we offer

• Hybrid working model with a balance of office and home.
• 28 days holiday plus bank holidays and your birthday off.
• Bonus scheme linked to individual and team performance.
• Private healthcare, wellbeing allowance, and enhanced parental leave.
• Pension scheme and life assurance cover.
• Support towards Cert CII qualification and excellent learning opportunities.
• Collaborative, high‑growth environment with real progression potential.