Business Manager

About the role

The Business Manager will lead the Charlotte Tilbury counter at Harvey Nichols Knightsbridge, delivering an exceptional brand experience and driving commercial performance. You will inspire your team, champion customer loyalty, and embody the brand’s magical ethos.

Key responsibilities

• Create and deliver an ultimate Charlotte Tilbury experience, consistently exceeding KPIs.
• Act as a customer‑experience pioneer, turning shoppers into brand ambassadors.
• Coach, mentor and develop the team through on‑the‑job training and continuous support.
• Collaborate cross‑functionally with retail and head‑office teams to drive innovation.
• Maintain high standards of visual merchandising and product knowledge.

Required profile

• Proven management experience at Deputy Manager level or higher, preferably in beauty, retail or FMCG.
• Track record of delivering strong commercial results and leading high‑performing teams.
• Leadership mindset that empowers and inspires colleagues.
• Highly organised, adaptable problem‑solver with an entrepreneurial spirit.

Required skills

What we offer

• Fixed‑term 12‑month contract with a dynamic, fast‑growing beauty brand.
• Opportunity to work in a flagship location within a prestigious department store.
• Access to industry‑leading training and development programmes.