Business Support Administrator

About the role

Our client, a fast‑growing e‑commerce and retail business, is seeking a proactive Business Support Administrator to ensure a smooth customer journey from order placement to after‑sales support. The role offers full training and the chance to develop within a supportive team environment.

Key responsibilities

• Respond to customer enquiries via phone, email and online channels.
• Provide order updates and resolve fulfilment issues promptly.
• Process online orders and purchase invoices using internal systems.
• Monitor stock levels, supplier lead times and product information.
• Manage returns, exchanges and cancellations efficiently.
• Support wider business functions with ad‑hoc administrative tasks.
• Maintain high levels of customer satisfaction and service standards.

Required profile

• Previous administrative experience with a strong customer service focus.
• Excellent written and verbal communication skills.
• Good numerical ability and attention to detail.
• Ability to juggle multiple priorities and work under pressure.
• Positive, adaptable, solution‑focused attitude.
• Team player who enjoys supporting colleagues and customers.

Required skills

• Shopify (or similar online order processing platforms).

What we offer

• Competitive salary starting at £26,250 per year.
• Comprehensive training and ongoing development.
• 28 days holiday including bank holidays (pro‑rated).
• Free on‑site parking and employee discounts.
• Flexible weekend working where possible.
• Friendly, collaborative environment with regular social events.