Business Support Officer – Housing Benefit

About the role

We are looking for a proactive Business Support Officer to join our team in Ealing, supporting the administration of Housing Benefit. The role involves delivering high‑quality customer service, handling sensitive enquiries and ensuring smooth day‑to‑day operations in a fast‑paced environment.

Key responsibilities

• Assist customers in completing Housing Benefit claims, gathering required documentation and ensuring accuracy.
• Make outbound calls to progress claims, resolve queries and provide support to vulnerable residents, including those in temporary accommodation.
• Process large volumes of administrative work such as indexing, managing incoming post and maintaining up‑to‑date records.
• Liaise with external partners, including temporary accommodation providers, to coordinate handovers and transitions.
• Collaborate with colleagues across Business Support Services to ensure seamless service delivery.

Required profile

• Experience or knowledge of Housing Benefit administration.
• Excellent verbal and written communication skills, with confidence making outbound calls.
• Strong interpersonal skills, empathy and professionalism when supporting vulnerable individuals.
• Ability to manage high workloads with attention to detail and meet tight deadlines.
• Effective teamwork and stakeholder engagement capabilities.

Required skills

• Proficiency in Microsoft Office for data entry and record‑keeping.

What we offer

• Hybrid working model (2‑3 days in the office).
• Full‑time, 35‑hour week on a 3‑month fixed‑term contract with possible extension.
• Competitive hourly rate of £20.96–£27.33 (PAYE/UMB).