Call Centre Agent (Addison Lee)

About the role

Argyle Satellite, part of the CityFleet Networks group, is recruiting a friendly, reliable and customer-focused Call Centre Advisor for its Operations team. The role handles inbound and outbound customer and driver calls, manages bookings and resolves queries, using the booking and dispatch systems to keep services running smoothly. It is office-based with no remote working.

Key responsibilities

• Handle inbound and outbound calls professionally and efficiently
• Process bookings accurately by telephone, email and online portals
• Respond to customer and driver queries, escalating where necessary
• Communicate clearly about delays, cancellations or service issues
• Liaise with internal teams to support seamless service delivery
• Monitor shared inboxes and reply in a timely and accurate way

Required profile

• Excellent verbal and written communication skills and a friendly, respectful telephone manner
• Strong attention to detail and confident IT user (MS Office)
• Able to stay calm and effective under pressure
• Flexible with shift availability, including weekends and evenings
• Team player with a proactive and positive attitude
• Experience in the taxi industry, call centre work and knowledge of Chester is desirable but not essential
• Applicants must be willing to complete safeguarding training and undergo a basic DBS check

What we offer

• Variable start time between 10:00am and 12:00pm
• 40 hours per week, 5 out of 7 days, including weekends and public holidays
• Hourly rate of £12.98
• Full training provided to successful candidates