Central Support Coordinator – Hybrid (Telford)

About the role

The Central Support Coordinator provides comprehensive administrative support to clients, acting as the main point of contact for work orders, supplier communication and onboarding processes. Based in Telford with a hybrid working model, the role ensures smooth operations and accurate record‑keeping across multiple internal and external stakeholders.

Key responsibilities

• Manage work orders, including tracking end dates and liaising with managers.
• Maintain and update administrative trackers and timesheets.
• Process rate changes and handle electronic contracts within the Vendor Management System.
• Coordinate onboarding of new starters into client systems.
• Respond to ad‑hoc queries and administrative requests promptly.
• Communicate regularly with managers and external suppliers via email.

Required profile

• Strong verbal and written communication abilities.
• Excellent administrative and organisational skills.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Customer‑service experience preferred.
• Confidence presenting to teams and stakeholders.
• Experience with VMS or inquiry‑management systems is a plus.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Vendor Management System (VMS)