Account Handler (Insurance Administrator)

About the role

Everywhen, a UK-based broking and advisory business of the Ardonagh Group, is looking for an Insurance Administrator / Broking Support Assistant to support its Account Handlers. The role provides day-to-day administration of insurance operations, handling client and insurer queries and keeping records accurate and compliant with regulatory requirements. It is based in Telford-Euston Park, hybrid, permanent and full time.

Key responsibilities

• Answer incoming calls from clients and insurers
• Process policy adjustments, including vehicle and driver changes
• Handle driver referrals and policy declarations
• Complete diary tasks and administrative activities
• Issue insurance documentation and client correspondence
• Process invoices and client refunds
• Update customer records and insurance databases
• Support credit control and payment collections
• Liaise with insurers, finance providers and colleagues
• Manage incoming queries and complete questionnaires, letters of indemnity and other documentation
• Maintain accurate records and ensure regulatory compliance
• Keep up to date with training, industry developments and product knowledge, and cover team members when needed

Required profile

• Highly organised with excellent attention to detail
• Comfortable managing multiple tasks and priorities
• Confident communicator with strong customer service skills
• Able to work independently and as part of a team
• Proactive, able to use judgement, professional and committed to high standards
• Previous administration or insurance experience is desirable
• Understanding of FCA regulations and insurance processes is advantageous

Required skills

• Good IT skills and confidence using multiple systems
• Ability to prioritise workload and meet deadlines
• Experience dealing with customers and external stakeholders