Claims Advisor – Insurance Claims Management

About the role

We are seeking a Claims Advisor to join our insurance team in Southend-on-Sea. You will be the first point of contact for policyholders, handling loss, theft and accidental damage claims while ensuring a high level of customer service.

Key responsibilities

• Process and assess claims and refund requests after cross‑training.
• Collaborate with underwriters on product queries.
• Work with all departments to achieve timely claim resolutions.
• Address sales and service enquiries and manage policy cancellations.
• Process payments, including premiums and excess charges.
• Record and manage first‑line complaints in line with company procedures.

Required profile

• Previous experience in claims or customer service within a regulated environment.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proactive, hardworking attitude with a customer‑first mindset.
• Ability to juggle multiple products in a fast‑paced setting.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• Permanent, full‑time contract (9 am – 5:30 pm).
• Competitive salary between £26,000 and £28,000 per year.
• Inclusive, disability‑confident employer supporting reasonable adjustments.