Claims Auditor

About the role

We are seeking an experienced Claims Auditor to join our growing Claims and Quality Assurance function in Manchester. The role involves conducting internal and external audits, reviewing claims files, identifying risks and control weaknesses, and working closely with operational teams and senior stakeholders to drive improvements.

Key responsibilities

• Conduct internal audits across claims handling and operational departments.
• Review claims files to ensure accuracy, fairness and compliance with procedures, client requirements and regulations.
• Assess adherence to company policies, internal control frameworks and regulatory standards.
• Perform external audits of suppliers where required.
• Identify risks, control weaknesses, process inefficiencies and recommend improvements.
• Produce detailed audit reports with findings, recommendations and required actions.
• Monitor agreed actions and follow up with stakeholders to ensure implementation.
• Analyse audit findings to spot recurring trends and systemic issues.

Required profile

• Highly analytical with excellent attention to detail.
• Confident identifying errors, inconsistencies, risks and areas for improvement.
• Experienced interpreting policies, procedures and regulatory requirements.
• Strong written communication skills for clear and concise reporting.
• Proactive, solutions‑focused and comfortable presenting findings to stakeholders at all levels.

What we offer

• Competitive salary of £35,000‑£40,000 per annum.
• Opportunity to influence claims quality, compliance and operational processes while working closely with key stakeholders.