Claims Handler

About the role

As a Claims Handler at Allianz you will be responsible for investigating, negotiating and settling insurance claims while delivering a high level of customer service. The role is based in either Birmingham or Milton Keynes and operates on a hybrid model, requiring attendance at the office two days a week.

Key responsibilities

• Register and validate new claims promptly, applying policy terms accurately.
• Investigate, negotiate and settle claims within authorised limits, ensuring fair outcomes.
• Manage a varied caseload, including potential fraudulent claims, and conduct risk assessments.
• Liaise with underwriters, suppliers, solicitors and loss adjusters to facilitate claim resolution.
• Maintain accurate reserves, process payments and ensure compliance with regulatory requirements.
• Handle internal administrative tasks such as diary management, cheque processing and recoveries within set timeframes.
• Support team development by sharing knowledge and mentoring less experienced colleagues.
• Identify process improvement opportunities and contribute to innovation initiatives.

Required profile

• Strong organisational and multitasking abilities.
• Excellent communication and customer‑service skills.
• Ability to work under pressure and meet deadlines.
• Good understanding of telephony‑based customer service environments.

Required skills

What we offer

• Hybrid working with flexible hub days.
• Competitive salary £25,000‑£30,000 per annum.
• Annual performance‑related bonus and contributory pension scheme.
• Flexible holiday buy/sell options and volunteering days.
• Discounts on a range of Allianz insurance products.
• Development days, training and global career opportunities.