Claims Handler

About the role

Join a reputable insurance organisation in Leeds as a Claims Handler. You will work in a busy contact centre, guiding customers through the entire claims journey from initial contact to resolution. The role is permanent, full‑time and offers comprehensive training for candidates without prior claims experience.

Key responsibilities

• Handle a high volume of inbound and outbound calls related to insurance claims.
• Provide clear, empathetic guidance to customers throughout each stage of their claim.
• Accurately record claim details and update systems in line with company procedures.
• Meet service targets and quality standards while maintaining a professional telephone manner.
• Collaborate with team members and other departments to ensure timely claim resolution.

Required profile

• Previous experience in a contact‑centre or customer‑service environment.
• Confident communicator with an excellent telephone manner.
• Ability to thrive in a fast‑paced, high‑volume setting.
• Strong attention to detail and good organisational skills.
• Team‑player attitude with a willingness to learn.

Required skills

What we offer

• Salary of £26,200 – £27,200 per year.
• Full training and development within a reputable insurance business.
• Central Leeds location with no shift patterns or weekend work.
• Clear progression opportunities and a supportive team culture.
• Competitive benefits package.