Claims Handler – Customer Service Role

About the role

Join a reputable insurance organisation as a Claims Handler in a busy contact centre based in Leeds. You will support customers throughout the entire claims journey, handling a high volume of inbound and outbound calls while delivering exceptional service.

Key responsibilities

• Manage inbound and outbound calls related to insurance claims.
• Guide customers through each stage of their claim, from initial report to resolution.
• Maintain accurate records and ensure compliance with company policies.
• Achieve service targets and quality standards set by the team.

Required profile

• Previous experience in a contact centre or customer service role.
• Confident communicator with an excellent telephone manner.
• Ability to thrive in fast‑paced environments.
• Strong attention to detail and good organisational skills.
• Team‑player who is motivated to help customers.

Required skills

What we offer

• Salary starting at £26,200 per year.
• Full training provided – no prior claims experience required.
• Central Leeds location with no shift patterns or weekend work.
• Clear progression and development opportunities.
• Competitive benefits package and supportive team culture.
• Immediate interviews being held.