Client Account Director (Recruiting Solutions)

About the role

The Client Account Director is responsible for managing and growing a portfolio of client accounts, ensuring high client satisfaction, strong operational performance, effective governance and commercial success.

Key responsibilities

• Maintain and develop strong relationships with key client stakeholders, acting as the senior point of contact.
• Oversee delivery of recruitment programmes, ensuring contractual commitments are met and performance targets are achieved.
• Lead regular governance meetings, business reviews and performance discussions to provide clarity on progress and opportunities.
• Identify and convert opportunities to expand client partnerships, driving commercial growth and profitability.
• Implement robust governance frameworks, monitor risks and issues, and ensure service levels and budgets are adhered to.
• Collaborate with delivery teams and act as SME for RPO, fostering internal partnerships and continuous improvement.

Required profile

• Proven ability to build credibility quickly and create lasting client partnerships.
• Commercially aware, customer‑focused professional who takes ownership and delivers results.
• Excellent communicator with strong written, verbal and presentation skills.
• Proactive problem‑solver with sound judgement and accountability.
• Resilient, adaptable and highly organised, able to manage multiple priorities in a fast‑paced environment.
• Committed to continuous learning and interested in recruitment market trends.