Client Affairs Manager – Financial Services

About the role

The Client Affairs Manager (Financial) will lead a specialist team responsible for managing the financial affairs and property interests of vulnerable adults. This senior leadership position requires a strong focus on compliance, safeguarding and delivering high‑quality outcomes for residents.

Key responsibilities

• Lead, develop and support a dedicated team handling client financial affairs.
• Provide expert advice on complex client matters and ensure compliance with legislation, policy and professional standards.
• Oversee complex financial, safeguarding and risk‑related cases.
• Drive service improvement, quality assurance and audit activities.
• Develop and maintain policies, procedures and guidance.
• Build effective relationships with internal and external stakeholders.
• Produce management information, reports and performance data.
• Support wider transformation and improvement initiatives.

Required profile

• Strong leadership and people‑management experience.
• Background in a statutory, regulated or governance‑focused environment.
• Knowledge of safeguarding, risk management and compliance frameworks.
• Experience developing policies, procedures and service improvements.
• Excellent analytical, problem‑solving and stakeholder‑management abilities.

Required skills

What we offer

• Opportunity to lead a specialist, high‑impact service.
• Diverse and meaningful workload with hybrid working arrangements.
• Ongoing professional development in a collaborative environment.