Client Services Manager – EMEA

About the role

We are looking for a Client Services Manager to lead our Europe‑based Client Liaison team and deliver a concierge‑level experience for Broad Arrow clients across auctions and private sales. You will partner with the EMEA Car Specialist team to ensure seamless client engagement and uphold our reputation for excellence in the collector‑car market.

Key responsibilities

• Lead, mentor and develop a distributed client services team, setting service standards and handling senior escalations.
• Oversee consignment preparation, ensuring accurate documentation, fee structures and alignment with auction standards.
• Manage bidder registration, catalog distribution, event logistics and on‑site auction execution.
• Coordinate post‑sale invoicing, transportation and fulfillment, resolving complex buyer and seller issues.

Required profile

• Proven experience in managing high‑touch client services or customer‑facing teams.
• Strong leadership skills with a focus on accountability and continuous improvement.
• Excellent communication and problem‑solving abilities, especially in high‑stakes auction environments.

Required skills

What we offer

• Opportunity to work with a leading global insurer and car club.
• Dynamic, international environment focused on automotive enthusiasts.
• Competitive compensation and benefits package.